The biggest charm of custom-made furniture is "fixed", but the same, serious defects are also due to "fixed". With more and more customized furniture in the market, many problems gradually emerged. The designer ’s low level of business, the inconsistency between the rendering and the actual product, the unsuccessful installation and delivery, and the “full delivery before delivery†contract terms have become hot spots for consumer complaints. Most merchants say that if there is a problem with the manufacturer's furniture, it can be repaired, but returns are not accepted. Unless the product has serious quality problems, such as unqualified environmental indicators, inconsistent with the contractual materials, etc., it can be returned. Once the custom furniture is returned, it is equivalent to scrap. The furniture merchant said that because the furniture is made according to the special needs of consumers, it is highly targeted and it is not easy to sell it to others, and the details of furniture customization are intricate. From consumer ordering, manufacturer production, distribution, installation and after-sales service, all links are interlocked. Due to its uniqueness, every detail of furniture is determined according to customer needs. If returned, it will cause losses to the merchant Also great. Therefore, most manufacturers are reluctant to accept returns and often resolve the problem through consultation. However, some experts have suggested that the custom-made furniture can not be returned. This clause is actually unreasonable. The Consumer Rights Protection Law clearly stipulates that if the furniture quality problems occur during the three warranty period, the merchant should perform repairs, replacements, and returns. obligation. In the contract, the merchant should state the premise of non-refundable and non-refundable. For example, if the consumer unilaterally breaches the contract, dissatisfied with the style or style, he must communicate with the consumer before signing the contract. Furniture cannot be returned. The furniture network reminds consumers that they should be familiar with the relevant quality standards before customizing, listen to the opinions of professionals, and it is best to find brand merchants. In addition, if you choose a customized company, you should listen more, see more and understand, and compare the three; the contract includes drawings that should indicate the material, color, and size of the furniture; after the furniture is completed, you must personally inspect the goods and determine the use of various materials. Make the final payment after making sure.
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With the development of the times, consumers' personalized demands are increasing. From houses as small as ornaments, everyone wants to have something unique. Therefore, in the face of the uniform sofas , wardrobes, etc. in the furniture industry, custom furniture has become popular. But there is a problem, how can I customize the furniture if I am not satisfied, can I return it?