Related post links: First, TV news - Shanghai buy online TV! Stairs problem! Second, netizen clarification - 1). What happened to the TV station? How did rights change? (party) 2). Letter to the mayor (party) Fourth, the netizen discussion - Shanghai group purchase network offended? Thinking about the 10.22 incident! V. Truth About Truth - Shanghai Group Purchase Network's Complaint Handling and Correction Measures for Loving Home Stairs Regaining Confidence--Regaining Trust (Parties) VII. Follow-up report on Ms. Wang’s rights protection Ms. Wang participated in the 56th session of the Building Materials Group Purchase Association on 2008-06-28 and ordered the love of the family at the scene. After that, she had a series of problems. According to the customer service records, the website stated the following: TV staircase TV picture door picture Union Pipe Fittings,Steel Union Pipe Fittings,Stainless Steel Socket Weld Union,Stainless Steel Socket Welding Union Cangzhou Youlong Pipe Fitting Manufacturing Co., LTD , https://www.ypco88.com
Business receptionist telephone: 159******80
User's phone: 158******35
User Address:**Garden**-***
Order Date: 08-06-28
Signing the contract: Measured in the netizen's own home, and both parties have an estimated time.
The following complaints and complaints are handled:
One: On September 24th, Miss Wang called the Suzhou Railway Station of the delegation to complain about the love of the family. At that time, customer service learned about the situation as follows: Netizens had already paid 1,000 yuan to purchase goods. Originally, it was a finished staircase. Users requested additional baffles, due to the size of the business. No amount is good, the slot is wrong, resulting in the board is not a whole, affecting the appearance. Now the merchant has reworked again. Appointments will be made at approximately 2 pm on the 9-24th (the same day).
II: Netizens made calls on September 25. Since they were on the 24th, they did not do business. The parties changed their appointments on the morning of the 25th. After the installation on the 25th, the netizen asked the merchants to bring back the three risers back to the back. 15 days later. re-install.
Three: October 15, about 8:30 in the morning door installation, after installation, due to business delays, according to the Shanghai Group purchase network service terms and conditions, the business's final payment after deducting the compensation fee of 500 yuan, the money goods two clear. Netizens later discovered that there was a color difference in the color of the stairs, and the phone went to the website. Because it was a color difference problem, it was necessary to negotiate with the merchants and asked the merchants to go to the door to handle and give the treatment plan.
Four: At noon on October 19th, the netizen called the delegation and sent a color-coded floor plan (see the figure below) to the website and asked the merchant to come to the door to resolve it at 7:00 on the 20th.
However, the merchants indicated that it was too early at 7:00 and hoped to arrive at the owner’s home around 8:30. The owners did not agree and the conversation ended.
Five: On October 20th, Monday morning at 9:40am, the netizen called to criticize the website service. At this time, the merchant and television station were already on site.
After the incident on the TV station, the website made an opinion. On October 25th (Saturday), businessmen, netizens, and website staff will go to the scene together. The merchant will conduct the final installation. Netizens and website staff will supervise and witness the installation of the merchants together. Process and service. The website will make a series of reports on this incident