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The industry philosophy that Sandvik Group has always pursued is to be proactive and to improve the productivity and efficiency of its customers. The Group's excellent distribution services, high quality products and low cost of use have created considerable value for customers. Sandvik's goal is to be the first choice for customers and a partner to help them increase productivity.
Anders Tring, executive vice president of Sandvik Group and president of Sandvik Tooling Co., recently came to China to conduct work inspections. He said in an interview that our advantage is to provide customers with the latest products and technologies, and They establish a direct connection. We have been continuously developing new technologies and complete solutions to increase the value of our products and help our customers improve their productivity.
The successful development of the Sandvik Group is due to its unremitting efforts and substantial investment in development and innovative technologies. Last year, the group invested nearly 3 billion Swedish kronor (3.5 billion yuan) in research and development in new product development and production. Many of Sandvik’s top management are engaged in research, and some of them also have their own patents. At present, Sandvik has more than 2,200 R&D personnel worldwide and more than 4,000 patents.
Sandvik's research and development aims to provide customers with higher value-added products and services through continuous improvement. To this end, Sandvik maintains its leading position in process technology through a variety of measurement methods, including improving product handling processes, enriching software functions, reducing product costs, updating or rationalizing production.
At the same time, Sandvik maintains direct communication with its customers. Anders Tring said that we need to understand and respect the needs of our customers, tailor them for them, and come up with solutions that really help them solve problems. This is also our successful experience.
So, how does Sandvik maintain direct contact and communication with customers? Anders Tring replied that, for example, their metal cutting tools have 25,000 blades of different shapes and sizes to choose from. If you meet different customers directly to help customers choose the right materials, customers may not choose to use your products. Sandvik's thousands of professionals are located all over the world, and they tell customers how to choose good tools and how to use them to increase productivity. In the communication with the customer, we also understand the customer's ideas and future plans, so we can determine the direction of research and development in order to develop products that meet the needs of customers, so as to achieve sales growth. Through such a dialogue, customers can be assisted now and in the future.
Sandvik not only provides customers with high quality products, but also provides customers with a complete solution to help customers minimize costs. Anders Tring said that we are not selling the products to the customers, but also helping them find the most effective arrangements, uses and layouts in the labor, machinery, workshops, etc. to reduce waste and improve production efficiency. . Sandvik can provide customers with a complete set of reasonable solutions for personnel utilization, production and energy conservation, which will greatly improve production efficiency.
At present, Sandvik has operations in more than 130 countries and regions around the world. How can customers get products in the fastest and most convenient way? In this regard, Sandvik has its own unique delivery service. Sandvik has three distribution centers around the world, one in Europe, one in Asia and one in the United States. There are 100,000 products in each distribution center. Sandvik has a commitment to all customers that customers will receive the product within 24 hours of placing the order. To this end, Sandvik has adopted a solution in which any single product is produced simultaneously in two plants, which avoids the fact that if one plant is shut down due to an accident, the other plant can continue to produce. Thereby ensuring the supply of products. According to the process, after the products are produced, they are sent to the nearest distribution center. For example, the products produced in Sweden are sent to the distribution center in Europe. The products produced in China are sent to the distribution centers in Asia, and the products produced in Brazil are sent. To the center of the United States. The three distribution centers will deploy their own products to ensure that each distribution center is fully stocked. As a result, Sandvik's three distribution centers contain all the products produced by Sandvik.
The unique role of Sandvik's distribution center is not only to meet the needs of customers, but also to reduce operating costs for manufacturers. The Sandvik Distribution Center was built in the 1980s. Prior to this, each of Sandvik's subsidiaries had its own warehouse, and managing the warehouse would cost a lot. Since Sandvik has its own manufacturing plants in more than 50 countries and regions around the world, the operation of a single warehouse will cost a lot of money, and relative to the customer, the inventory of a factory is limited and far away. Can not meet their needs. Today's distribution systems save manufacturers unnecessary costs. The three distribution centers process approximately 50,000 orders per day. Thanks to such an efficient and convenient distribution center, manufacturers do not have to own their own warehouses, saving 10% to 30% of the cost each year.
Sandvik entered China in 1985 and currently employs more than 1,400 people, 25 offices and 7 production sites. In 2007, the sales volume reached 3.8 billion yuan. Anders Tring said that Sandvik operates in the Chinese market in the same way as the company in other markets. The requirements of the Chinese customers for Sandvik products are the same as those for other products, so Sandvik Established its own factory in China very early, the purpose is to produce special tools quickly and efficiently to meet the requirements of Chinese customers.
Anders Tring said that in China they also have an application center and two training centers. The Shanghai-based application center is equipped with state-of-the-art mold machines and related equipment, and is supported by mold application developers at the Swedish headquarters and global mold technicians to provide the best solution for customers.
The Swedish Sandvik Group is a high-tech industrial company with a history of nearly 150 years. As a global industrial group, Sandvik is a world leader in cutting tools, mining machinery and materials technology. Its advanced products include metal cutting tools, rock excavators and large machinery, stainless steel materials, special alloys, metals. And ceramic resistor materials and transmission system products. At present, Sandvik's business has expanded to more than 130 countries and regions around the world. By 2007, the Group's revenue reached SEK 86 billion (101.6 billion RMB) and it has more than 47,000 employees worldwide.